We take your privacy seriously, just like we take care of your European rides
Hey there! Look, we get it - privacy policies can be as confusing as a German wiring diagram sometimes. But here's the thing: we're a small shop in North Vancouver that works on your pride and joy, whether that's a BMW, Mercedes, Audi, or any other European beauty. So yeah, we're gonna handle your personal info with the same care we'd use on a vintage Porsche engine.
This policy explains what info we collect when you bring your car in, book an appointment, or just browse our website. We're not some huge corporation - just a team of gearheads who happen to need some basic info to keep your vehicle running smooth and your service history organized.
Bottom line? We only collect what we need, we keep it secure, and we don't sell it to anyone. Period.
When you book with us or drop off your vehicle, we'll need the basics - your name, phone number, email address. Pretty standard, right? Can't exactly call you when your car's ready without a phone number!
This is the fun part for us. We keep track of your vehicle's make, model, year, VIN number, and mileage. Plus all the service history - what we've worked on, when we did it, parts we've replaced. Trust me, having this history saves you money down the road when we can spot patterns or prevent bigger issues.
When you pay for services, we process credit card transactions through secure payment processors. We don't actually store your full card details on our systems - that's handled by payment companies that specialize in that stuff and have way better security than we could manage.
If you're just checking out our site, we collect basic stuff like your IP address, browser type, and which pages you look at. Nothing creepy - just helps us understand what people are interested in and if our website's working properly on different devices.
Alright, so what do we actually do with all this info? Here's the breakdown:
Service Your Vehicle: Obviously, right? We need your info to schedule appointments, diagnose problems, order the right parts, and keep track of what we've done to your car.
Stay in Touch: We'll send you appointment reminders, let you know when your car's ready, and occasionally shoot you a message about recommended maintenance. Like when your brake fluid's due or if there's a recall on your model.
Process Payments: Gotta get paid somehow! We use your payment info to charge for services and keep records for warranty work.
Improve Our Services: Looking at trends helps us stock the right parts and improve our diagnostic procedures. If we see a lot of E90 BMWs needing water pump replacements, we'll keep extras on hand.
Legal Requirements: Sometimes we're legally required to keep certain records - especially for warranty work or if there's ever a dispute about services rendered.
Security's not just about anti-theft systems on your Audi - it applies to your personal info too. Here's what we do:
Our customer files and computers are kept in secure areas of our shop. Not just anyone can access them - only staff who actually need the info to do their jobs.
We use encrypted connections for online bookings, secure password-protected systems, and regular backups. Our payment processing goes through certified secure gateways - we don't mess around with that stuff ourselves.
Look, we're not gonna claim we're unhackable - nobody is. But we take reasonable precautions and stay up to date with security practices. If there ever was a data breach (knock on wood), we'd notify affected customers immediately and take steps to fix it.
Data Retention: We keep your service records for as long as you're a customer and typically for 7 years after your last visit (Canadian tax and legal requirements). After that, we securely dispose of information we no longer need.
Yeah, we use cookies. Not the chocolate chip kind, unfortunately - these are little files that help our website work better and remember your preferences.
Most browsers let you control cookies through their settings. You can block them if you want, but some parts of our website might not work as smoothly. The booking system in particular needs cookies to function properly.
We don't use advertising cookies or sell your browsing data to third parties. What happens on our website stays with us.
We're pretty protective of your info, but there are a few situations where we share it with others:
Sometimes we work with other companies to provide services - like our payment processor, email service, or cloud storage provider. These companies only get access to the info they need to do their job, and they're required to keep it confidential.
When we're ordering parts or checking warranty coverage, we might need to share your vehicle info (and sometimes your name) with authorized dealerships or parts suppliers. That's just part of getting the right components for your car.
If we're legally required to disclose information - like in response to a court order or to comply with regulations - we'll do that. But it's rare and we'd only share what's specifically required.
If we ever wanted to share your info in ways not covered here, we'd ask for your permission first.
Under Canadian privacy laws (particularly PIPEDA - the Personal Information Protection and Electronic Documents Act), you've got rights when it comes to your personal info. Here's what you can do:
You can ask to see what personal information we have about you and your vehicle. Just give us a call or send an email.
If something's wrong - like an old phone number or incorrect vehicle info - let us know and we'll fix it.
You can request deletion of your personal info, though we might need to keep some records for legal or tax purposes.
Don't want marketing emails? No problem. You can unsubscribe anytime. We'll still need to contact you about your actual service appointments though.
Important Note: While we'll honor these requests as much as possible, there are some legal limitations. For example, we need to keep service records for warranty purposes and tax compliance. But we'll always be upfront about what we can and can't do.
Look, privacy policies can be dry as heck, and you might have questions. That's totally normal. If there's something you don't understand or you want to exercise any of your rights, just reach out.
Phone: (604) 555-7821
Email: service@celvarionodyssey.info
Address: 2847 Marine Drive, North Vancouver, BC V7P 1S4, Canada
We'll get back to you within a few business days. And hey, if you're not satisfied with how we handle your privacy concerns, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada.
We might update this privacy policy from time to time - usually when laws change or we add new services. When we make significant changes, we'll post a notice on our website and send an email to our active customers. The "Last Updated" date at the top will always show you when the most recent changes were made.